Returns Policy

  • All customers must give Go Geothermal Ltd prior notification of their intention to return goods so a Request for Restocking Form can be provided.
  • All returns will be subject to a restocking fee.
  • The Request for Restocking Form must be completed in full and returned via email for approval prior to the goods being returned.
  • A copy of the completed Request for Restocking Form must be returned with the goods.
  • Goods bought in especially for a project will not be restocked. (i.e. non stock items)
  • Cut Pre-insulated pipe will not be restocked.
  • Grout will not be restocked.
  • Rauvitherm PU foam will not be restocked.
  • Collector pipe, probes and fluids will be restocked at discretion of Go Geothermal Ltd
  • All goods must be in A1 re-sellable condition. I.e. Sealed Bags and original boxes if applicable etc.
  • All goods will be subject to inspection once received at Go Geothermal Ltd Stores.
  • Third party collections will only be done using Go Geothermal Ltd’s Pallet Distribution partner and will be charged at our normal pallet rates plus 25%.
  • All third party collections must be on a pallet, secure for transport and available for collection at a manned location for the full working day (8am – 6pm).

Please note any goods received without the Request for Restocking Form will be put into quarantine and no further action will be taken.